Privacy
A clear foundation for privacy.
This website provides support and Website Services enquiry forms. It does not provide accounts, payments, analytics, or advertising tracking.
1. Information the forms collect
Support requests collect a name, email address, product context, category, subject, message, public ticket number, status, and submission timestamps. Website Services enquiries collect a name, email address, website category, requirement, public reference, status, and submission timestamps. Phone, business name, existing website, preferred contact method, budget response, and timeline are optional.
2. Operational and abuse-prevention information
The website stores limited technical metadata needed to operate and protect the forms, including one-way keyed request and user-agent fingerprints. The website does not store a raw IP address in the inbound records.
3. How the information is used
Form information is used to receive, organise, protect, and respond to the request or enquiry. It may also be used to investigate submission failures or abuse. It is not used for advertising profiles.
4. Storage and notifications
Inbound records are stored in a database dedicated to the Pindelio website and are not connected to the Pindelio Pharma ERP database. When email delivery is configured, the relevant Pindelio recipient and the submitter may receive plain-text notifications containing the public reference and limited request context.
5. Retention and access
Access is limited to authorised operational use. Support tickets and website enquiries may be retained for up to 12 months, unless they need to be kept longer for an active request or for legitimate legal or business requirements.
6. Cookies and tracking
The current website does not use analytics or advertising cookies and does not add third-party browser tracking through these forms.
7. Privacy questions
For questions about a support request, use the support route. For questions about a Website Services enquiry, use the Website Services enquiry route.